Before You Request
Check that the item is unused, unworn, undamaged, and has original tags, packaging, invoice, and order proof. Requests outside 5 days after delivery may not be accepted.
Return support
Start A Return Request
Return requests for eligible VELDRIC orders must be raised within 5 days after confirmed delivery.
Use this page before contacting support so the request has the details needed for a quick review. VELDRIC returns are reviewed against item condition, delivery confirmation, order proof, and the final return policy.
Details To Share
Email hello@veldric.com with your order number, full name, phone number, reason for return, and clear photos of the product, tags, packaging, and any issue being reported.
Review And Approval
VELDRIC support will review the request and confirm the next step. Do not ship a product back until the return request has been reviewed and approved.
Refund Handling
Approved refunds are processed after the returned item is received and checked. Duties, taxes, shipping charges, and payment gateway charges may be non-refundable where applicable.
At a glance
- Return validity is within 5 days after delivery.
- Email support: hello@veldric.com.
- Use original tags, packaging, invoice, and order proof.
