Returns &
Refunds
At VELDRIC, every jacket leaves our hands to a standard we are proud of. If for any reason your experience does not match our promise, we will make it right. This policy outlines the conditions, process, and timelines for returns, exchanges, and refunds.
Please read the following carefully before initiating a return. If you have any questions, our team is available at hello@veldric.com.
Eligibility for Returns
We accept returns on qualifying items within 14 days of confirmed delivery. To be eligible, all of the following conditions must be satisfied:
- The item must be unworn, unused, and unaltered — in the exact condition it was received.
- All original tags, labels, and branded packaging must be fully intact and attached.
- The return request must be submitted within 14 days of the delivery date shown on your tracking confirmation.
- Items must not have been exposed to perfume, smoke, moisture, or any substance that alters their condition.
- Items marked as “Final Sale”, “Limited Drop”, or “Non-Returnable” at the time of purchase are not eligible.
We inspect all returned items on receipt. Returns that do not meet these conditions will be declined and the item returned to the sender at their cost.
How to Initiate a Return
Do not send items back without prior authorisation. All returns must be pre-approved. Follow the steps below:
Refund Process
Once your return has been received and approved following inspection, your refund will be processed as follows:
Refunds are issued to the original payment method only. We do not issue refunds in cash or to a different payment method than what was used at purchase.
Original shipping charges are non-refundable unless the return is due to a defective or incorrect item sent by VELDRIC.
Exchanges
We offer size and colour exchanges on eligible items, subject to stock availability at the time of your return reaching us. Because VELDRIC operates on limited drops, we cannot guarantee the availability of your preferred size or colour.
- To request an exchange, follow the same return initiation process in Section 02 and specify your desired size or colour in your email.
- Exchanges are processed only after the original item has been received and passes inspection.
- If your requested size or colour is unavailable at the time of processing, we will issue a full refund instead.
- Only one exchange is permitted per order.
- Shipping costs for the exchanged item are covered by VELDRIC for domestic orders. International exchange shipping costs are the customer’s responsibility.
Given our limited-run production model, we strongly recommend checking our size guide before purchase to ensure the best fit.
Non-Returnable Items
The following items are strictly ineligible for return, exchange, or refund under any circumstances except where the item is proven defective upon arrival:
Damaged or Defective Items
We pack every order with care. However, if your item arrives damaged in transit, has a manufacturing defect, or is not what you ordered, we will resolve it fully — at no cost to you.
- You must contact us at hello@veldric.com within 7 days of delivery with your order number and clear photographs of the damage or defect.
- We will assess the claim and respond within 2 business days with next steps.
- Approved defect or incorrect-item claims are eligible for a full replacement or full refund, including original and return shipping costs covered by VELDRIC.
- Damage caused by the customer after delivery, improper care, or normal wear is not covered under this provision.
Claims submitted beyond 7 days of confirmed delivery may not be accepted. Do not delay reporting damage.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is the result of a VELDRIC error — such as a defective product or an incorrect item being sent.
- Use a trackable courier service for all returns. We strongly recommend purchasing shipping insurance for high-value items.
- VELDRIC is not liable for returns lost or damaged in transit. Keep your tracking number until the return is fully processed.
- Do not use economy or untracked postal services — untracked parcels that fail to arrive cannot be processed.
- Return shipments must be sent to the address provided in your Return Authorisation confirmation. Do not send returns to our office address without prior approval.
VELDRIC covers return shipping only on defective, damaged, or incorrectly dispatched orders. All other returns are at the customer’s cost.
International Returns
VELDRIC ships globally. International customers are welcome to return eligible items, subject to the same 14-day window and eligibility conditions outlined above.
- All international return shipping costs, customs duties, and taxes are the sole responsibility of the customer.
- Mark the parcel clearly as a “Commercial Return” on all customs documentation to avoid additional import duties being applied to the returned item.
- Refunds for international orders will be processed in the original currency charged. Currency fluctuations between the date of purchase and refund are outside VELDRIC’s control and will not be compensated.
- We do not offer prepaid return labels for international orders at this time.
- Contact hello@veldric.com before shipping any international return for country-specific instructions.
Contact Us
If you have any questions about our Returns & Refund Policy, need help initiating a return, or want to discuss your order, reach out to us directly. We are here to help.
Kengeri Satellite Town
Bengaluru – 560060, Karnataka, India
Saturday: 11AM – 4PM IST